bet99 Privacy Policy – How Your Personal Data Is Handled

This Privacy Policy applies to all players who register and use the bet99 platform, including our website and any mobile version accessed through a browser or downloaded app. It covers the types of personal information we collect during registration, account use, deposits, withdrawals, and customer support interactions. It also explains how we store that information, who we may share it with, and under what circumstances. We are committed to handling your data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. If you are under 21 years of age, you are not permitted to register or use the bet99 platform, and we do not knowingly collect data from minors.

Last updated: June 2025

1. Information We Collect

When you create a bet99 account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During the course of your account activity, we also collect transaction records such as deposit amounts, withdrawal requests, payment method details, and betting history. We automatically collect certain technical data when you access our platform, including your IP address, device type, browser version, and session timestamps. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for players in the Philippines. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you submit. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

2. How We Use Your Information

The primary purpose of collecting your personal data is to operate and maintain your bet99 account, process your deposits and withdrawals, and ensure that all transactions are carried out securely and accurately. We use your identity verification documents to comply with anti-money laundering regulations and to confirm that you meet the minimum age requirement of 21 years for online betting in the Philippines. Your contact details are used to send you account-related notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. We may use aggregated, anonymised data about platform usage to improve our services, fix technical issues, and develop new features — this data cannot be used to identify you individually. If you have opted in to marketing communications, we may send you promotional information about bet99 offers; you can withdraw this consent at any time by updating your account preferences. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing Your Information

bet99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when presented with a valid legal request or court order. If bet99 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer that materially affects how your data is handled. Beyond these circumstances, your personal information remains strictly within the bet99 platform and its authorised service partners.

4. Data Retention and Security

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with our obligations under Philippine financial and gaming regulations. During this period, your data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption for data in transit and at rest, and we conduct regular security assessments to identify and address potential vulnerabilities. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law. You are also responsible for keeping your account credentials secure; bet99 cannot be held liable for unauthorised access resulting from your failure to protect your login details. Once the retention period has expired and there is no legal basis for continued storage, your personal data will be securely deleted or anonymised.

5. Your Rights as a Data Subject

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You may also request corrections to any inaccurate or incomplete information in your account at any time by contacting our support team. If you believe that your data is being processed unlawfully or that we no longer have a legitimate basis for holding it, you have the right to request its deletion, subject to our legal retention obligations. You have the right to object to the processing of your data for direct marketing purposes, and we will honour such requests promptly. If you wish to exercise any of these rights, please reach out through the support channel available within your account, and we will respond within 15 business days. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

6. Cookies and Tracking

bet99 uses cookies and similar tracking technologies to keep you logged in during your session, remember your platform preferences, and analyse how different areas of the site are used. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most useful to players so we can prioritise improvements — these are collected in aggregated form and do not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share browsing data with ad networks. Our cookie practices are reviewed periodically to ensure they remain proportionate and compliant with applicable Philippine privacy regulations.

7. Changes to This Policy

bet99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players via the email address on their account at least seven days before the updated policy takes effect. The date at the top of this page will always reflect when the policy was last revised, so you can check back at any time. Continued use of the bet99 platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team. We encourage you to review this page periodically so you are always informed about how your personal data is being handled.